What do you charge, and when?
A single percentage of the agreed sale price, payable on completion.
Nothing upfront, nothing for photography or floor plans, and no withdrawal fee. The
figure is written into the agreement before you sign it, so there is nothing to
discover later.
Do you insist on sole agency?
We work on sole agency because accompanied viewings and chain chasing
only work when one agent holds the whole picture. The term is short and rolling rather
than a long lock-in, so if we are not performing you can leave without penalty.
How do you arrive at a valuation?
Three things: recent completed sales of genuinely comparable homes,
current competing stock in the same district, and the condition we see on the visit.
You get the comparables in writing. We will not quote high to win the instruction —
an over-priced listing goes stale and then sells for less.
What happens if the chain stalls?
We call every party in the chain weekly and tell you where the delay
actually sits, whether that is a search, a management pack or someone else's buyer. If
it cannot be unblocked, we will say so early and talk through the options rather than
letting the date drift.
Do you handle lettings or rental management?
No. We are a sales-only agency. If you need a letting agent we will
point you toward two or three locally without taking a referral payment, because a
referral fee would make the recommendation worth less to you.
How quickly can a viewing be arranged?
Usually within two to three days for weekday slots. Saturday
appointments are released each Monday morning and tend to go first, so flag weekend
preference in your enquiry and we will hold one where we can.
Can I view the same house twice?
Please do, and at a different time of day. Morning light, evening noise
and school-run traffic all tell you something a single midday visit will not. Second
viewings are longer and we bring the floor plan and condition notes with us.
What should I have ready before listing?
Proof of identity, your title information, any guarantees or sign-offs
for past work — extensions, electrics, damp treatment, replacement windows — and your
conveyancer's details. Gathering those at the start removes the most common cause of
a slow sale.